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How Jile Bat Handles Your Personal Information

Your account data, payment details, and session activity are handled with care. This policy explains exactly what we collect, why we collect it, and what you can do about it — with access depending on your local law and eligible regions.

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Jile Bat How Jile Bat Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request your data, ask us to delete something, or raise a concern about how your information is used, our support team is the right place to start. We aim to respond to privacy-related requests within a reasonable time. Access and resolution depend on your account status and applicable regional rules.

Live Chat Open the chat icon in your account dashboard to reach support directly. For privacy requests, mention 'data request' so the team routes it correctly.
Email Support Send your privacy request to the support address listed in your account settings. Include your registered mobile number so we can locate your account.
Account Settings Some data preferences — like marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Account security and data integrity are built into every part of how Jile Bat operates. Sessions are protected with SSL encryption, and your account requires OTP verification each time you log in from a new device — so even if someone has your password, they cannot access your account without your registered mobile. We use cookies to maintain your session state as you move between the lobby and your account wallet, and you can clear these from your browser at any time. If you want to close your account and request data deletion, contact support with your registered number and we will walk you through the process.

SSL Encryption

All data between your device and our servers travels over SSL. This covers your login, wallet transactions via bKash, Nagad, and Rocket, and all account activity.

OTP Verification

Every new device login triggers an OTP to your registered mobile number. This step keeps unauthorised access out even if your password is compromised.

Cookie Controls

We use session cookies to keep your lobby state consistent across pages. You can manage or clear cookies from your browser settings without affecting your account data.

Data Deletion Requests

You have the right to request deletion of your account data. Submit a request through live chat or email support; resolution timelines depend on your region and applicable rules.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled. If something is not covered here, reach out to our support team through live chat or email.

We collect your mobile number, device details, and transaction references when you deposit or withdraw via bKash, Nagad, or Rocket. We do not collect your wallet PIN or full payment credentials.

We do not sell your personal data. We share transaction references with payment processors like bKash, Nagad, and Rocket only as needed to complete your deposit or withdrawal.

We retain your data for a period after account closure as required by applicable regulations in your region. The exact retention period depends on local law where you access the service.

Yes. Contact our support team via live chat or email with your registered mobile number and request a data summary. We will respond based on your account status and regional requirements.

You can update your communication preferences directly inside your account settings. For further opt-out requests, contact support and we will action it on your account.

Contact support immediately via live chat. Change your password and check your recent session activity in account settings. OTP verification on new devices helps flag unauthorised access early.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.